The
Home Land Accounts
Policies & Procedures
Here's
Our
Approach
We believe in transparency, and part of that comes by making our policies and procedures public. You'll find them linked on this page, below our company outline.
As mentioned on our About page, you'll only pay for a combination of a few items, because that's all we offer. Our pricing is simple, because we don't believe in hiding fees, or tacking on additional charges at the end of a purchase.
As such, our pricing is straightforward. We don't charge for unnecessary features that you'll never use, or any weird tech mumbo jumbo. Our sites are designed to be well oiled machines, and our pricing is, too. The entire premise of HLA is that it works for you, not just another unnecessary expense.
Tier
Based
Pricing
Out of the gate, we offer three Tiers of website packages: Tier Zero, One, and Two. Going up in Tiers nets more customization and more features, but also higher prices. There is an up front build-out cost that varies by Tier, and then a monthly hosting fee for the months following. When looking at the different Tiers, remember that you can always upgrade, but it is harder to revert down in Tiers. This, because we are firm about the features that are available on the different plans.
Want to upgrade from Tier One to Tier Two? No problem! The build-out fee won't be applied to the upgrade, you'll just be charged up-tier pricing for the Change Request time that we spend implementing the features that you want. Effectively, you could get away with purchasing a Tier One site, then upgrade to Tier Two, and be out less money than purchasing a Tier Two site outright. It all depends on what you want, though, depending on the complexity of your business needs. We will always quote a price before beginning any work, so you know what you're getting into from the start.
The
Special
Charges
Lets say you want something on the site to be changed. Will you be charged for the changes? In short, yes, but the price that you pay for those Change Requests is tied to the hosting plan that you are billed under.
Our initial price plans were set up to include all changes and updates under the Tiered Hosting plans. We quickly realized that people will absolutely take advantage of "free" stuff, and submit Change Requests for just about anything. Updating single words on their sites, adding or removing images, or changing the layouts. We found that we were spending huge amounts of time changing things that people hadn't really thought through. So we implemented Pricing that corresponded to the different Tiered Hosting plans.
Pricing for Change Requests does increase with each Tier; bigger sites equal bigger changes with more moving parts. Bear with us just a moment while we explain: Change Requests for the Tiered plans starts at $60 per hour on Tier Zero, $75/hour on Tier One, and $90/hour on Tier Two. Want to jump to the front of the queue and have your changes completed same day? A 30% rush charge will be applied to Tier Zero and One users, and a 20% charge will be applied to Tier Two.
What does that mean in English? Just be mindful of what you want to change of update. Obviously we'll quote a price for approval before making any changes, but unless you have a large budget for Web Dev, be mindful of the fact that it takes about 10 hours to build a Tier Two site from scratch.
Below is the entirety of our policy surrounding Sites, Hosting, Web and Graphic Design, along with the price and site upgrade procedures. They're relatively short, because what is the point of building something if no one can interpret the writing. Download our official documentation to better understand how we work with businesses like yours: